Q1: How do you handle battery shipping?
A: We offer flexible shipping solutions:
- Free Delivery to Your Freight Agent: If you have a preferred logistics partner, share their address, and we’ll ship your order to them at no extra cost.
- Turnkey Logistics Support: For clients needing assistance, provide your delivery address, and we’ll arrange quotes for air/sea/land transport. Choose CIF (Cost, Insurance, Freight) or DDP (Delivery Duty Paid) terms to suit your needs.
Q2: What payment methods do you accept?
A: We support secure and convenient global transactions:
- Alibaba Trade Assurance: For first-time orders, we generate Alibaba-backed invoices with escrow protection.
- Multi-Channel Payments: Pay via credit card, PayPal, or TT (Telegraphic Transfer).
- Local Currency Payments: Avoid USD fees with XTransfer, which supports 50+ currencies directly.
- Global Currency Settlement: We accept payments in virtually any currency.
Q3: How do you provide shipment updates?
A: Transparency is key:
• Pre-Shipment Verification: Receive photos/videos of packaged goods before dispatch.
• Trackable Logistics: Access real-time updates via the carrier’s website using provided tracking numbers.
• Proactive Updates: We notify you at every milestone (e.g., departure, customs clearance, delivery).
Q4: What after-sales services do you offer?
A: We prioritize worry-free partnerships:
• Regional Return Hubs: For clients in the EU, US, or Southeast Asia, defective products can be returned to our overseas warehouses.
• Refund Guarantee: After inspection and mutual agreement, we issue full refunds upon receipt of returned goods.